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The creator receives an email with a secure link to claim their payment. They choose an available payout method, complete any required verification, and withdraw their funds.

Once the creator submits their withdrawal, typical delivery times are:

• PayPal: approximately 5 minutes
• Local bank transfer: usually 1–3 days
• International bank transfer (SWIFT): approximately 3 days

Other methods—including card, Payoneer, AirTM, crypto, and gift cards—may have different delivery times depending on the creator’s country and the payment provider.

These times are estimates rather than guarantees. Bank holidays, additional verification, or incorrect payment details may cause delays.

“Notified” means the payout email was sent, but the creator has not yet withdrawn the funds.

Ask the creator to:

1. Check their inbox and spam folder.
2. Look for an email from no-reply@mg.creatorcheck.io.
3. Open the full email if Gmail has shortened it (this is usually displayed by three dots “...” at the bottom of the email).
4. Click “Withdraw funds.”

Creators can also begin at: https://usegrade.com/get-paid

First, confirm that the payout was sent to the correct email address. Ask the creator to check spam, promotions, and other filtered folders.

You can resend the invitation from the Payouts page. Find the correct payout, click the three-dot menu beside the payment, and select Resend Landed Email.

If it still does not arrive, contact Grade Support with the creator’s email and payout date.

Contact Grade Support to either:

1. Have the link regenerated and resent to creator
2. Have the funds refunded to your wallet and send out a fresh payout

“Paid” means the creator has withdrawn their funds. A failed bank transfer means the final delivery to the creator’s bank was unsuccessful.

The creator should have received an email for next steps.

You can cancel a payout anytime before it is claimed.

Open the Payouts page, click the three-dot menu beside the payment, and select the cancellation option. The funds will return to your agency’s wallet.

If you need to cancel a payment that has been claimed, please contact Grade Support.

If the payout’s status is Paid, the creator has withdrawn their funds. This is a recall or return request with no guaranteed outcome. The creator or receiving provider will need to be directly contacted and return the funds.

No, you can add them to a campaign and send them a payout without any onboarding required.

Contact Grade Support. Provide the creator’s account email and explain that their verification number needs to be updated.

Contact Grade Support.

The recipient must meet the age-of-majority requirements where they live. When they do not, a parent or legal guardian may need to accept the payment, complete verification, and use the guardian’s own banking information.

Your creator should choose the form based on who is getting paid:

• W-8BEN: The creator should use this if they want to withdraw as a non-US individual.
• W-8BEN-E: The creator should use this if they want to withdraw as a business or entity formed outside of the US.
• W-9: The creator should use this if they are a US individual or US business/entity.

When your creator receives the payout email to withdraw their funds, their invoice is linked in the message. They should click the blue receipt link, as shown below, to view it.

Funding time depends on the payment method and banking network. Allow up to three to five business days, but it’s often much faster.

Grade also offers wire transfers, which are typically faster. To fund your wallet by wire transfer, contact Grade Support to request an invoice with the necessary wire instructions.

We recommend funding your wallet ahead of scheduled payouts.

Card networks charge processing fees for card-funded deposits. Bank transfer is generally the lower-cost option.

Review the fee shown before confirming the top-up.

Available options depend on the creator’s country, currency, payout amount, and local requirements. The creator will see the methods available to them during withdrawal.

Contact Grade Support for the most up-to-date coverage map.

Open the Wallet page, filter the transaction type by Wallet Topup and click the document icon beside the relevant transaction.

Open the Payouts page and click the document icon beside the relevant payout.

Go to Campaigns and select your campaign. Then locate the creator’s tracked account in the bottom table, click on the three-dot menu, and click Tracked Media to open the Content Manager.

In the Content Manager, click into the tracked account row to view their tracked posts. The image below is where you’ll be after clicking into the tracked account.

Locate the post, scroll to the right to click on the three-dot menu, and select the refresh or retry option.

The Instagram app combines Facebook impressions with real Instagram views, while Grade only reports on the actual Instagram views. Grade separates those figures so Facebook impressions are not incorrectly treated as Instagram views for payment calculations.

Refresh the post first. If the difference remains, check whether it was also published to Facebook.

You can set up a Bonus Tier by going to the Payouts page. Click Edit Bonuses, then Create Bonus.

Bonuses can apply to the following 3 options:

1. Each video — this rewards bonuses based on the views on each individual video
2. Best Video — this rewards a bonus only on the video with the most views
3. Total Views — this rewards a bonus based on the total of views combined from all videos

(See examples below)

After making your selection, scroll down to add tiers. You are welcome to choose as many tiers as you want by clicking Add Tier.

Say you want to pay $100 only when a creator hits 100,000 views. The bonus structure will only have the one tier as seen below. You can see how much would be payable in the “Example Payouts” below.

If your bonus is set to Each Video, the creator will only receive $100 for the videos that hit 100,000 views. So if 3 out of 5 videos hit 100,000 views, each of the 3 videos receive a $100 bonus. So the creator receives a total of $300.

If your bonus is set to Best Video, the creator will only receive $100 for the video with most views only if it exceeds 100,000 views. So if 3 out of 5 videos hit 100,000 views, the creator receives a single bonus of $100 for the best video.

If your bonus is set to Total Views, the creator will only receive $100 if the views from all their videos combined total to at least 100,000. So if the views from all 5 videos total to at least 100,000, the creator receives a single bonus of $100.

You can also add more tiers and create a more complex bonus structure as seen here.

Let’s say we have:

• Video A receives 12,000 views
• Video B receives 300,000 views
• Video C receives 700,000 views

If your bonus is set to Each Video, the bonuses payable are:

• $30 for Video A
• $70 for Video B
• $140 for Video C

So the creator will receive a total of $240 for all 3 videos.

If your bonus is set to Best Video, only the video with the highest views receives a bonus, which is Video C. So the creator will receive a bonus of $140 based on the views on Video C. The other videos will not apply towards the bonus.

If your bonus is set to Total Views, the creator will receive a bonus based on the total views across all 3 videos. The total views would be 1,012,000. So the creator will receive a bonus of $200 because their total views exceed 1,000,000 views.

To apply the bonus to a creator, go to Campaigns and select your campaign. Locate the creator, and click the three-dot menu on the right. Select View/Edit Payment Terms. Then select Edit, scroll down, and check Apply bonus tiers, then choose the bonus you just created.

You may be prompted to select an effective date. This indicates from which day you want bonuses to be payable. If you decide August 20th to be the effective date, only the videos uploaded on or after August 20th are possible for a bonus.

Hit Save.

“At Completion” means a snapshot is taken of the view count after the payout window is completed. A payout window is how long you wish to pay for views generated on a video; this can be of any length (7 days, 14 days, 30 days, or more).

“Now” means you are paying for the views accumulated as of the time of pay, not taking into account any payout window. Views that accumulate after a video has been paid out with “Now” will still be payable in the future.

“Now, stop after payout” means you are paying for the views accumulated as of the time of pay, not taking into account any payout window. Views that accumulate after a video has been paid out with “Now, stop after payout” are no longer payable in the future.

The default timing for bonus payouts is set to At Completion
The default timing for CPM payouts is set to Now.

To change these, go to Campaigns, and select your campaign.

On the table, click on Columns.

Add columns Bonuses Paid Out and/or CPM Paid Out. Click Save Layout.

Return to the table and view the new columns. If you click on the drop down menu for Bonuses, you can select Now as an option. If you click on the drop down menu for CPM, you can select Now, stop after payout or At Completion as an option.

If you need clarification on what these terms mean, please see Now and At Completion in payment terms.

Check the following before sending the payout:

• The payout date range includes the content’s posting date.
• The performance window has finished.
• The correct payment terms were active on the posting date.
• The post meets the campaign’s platform and cross-posting requirements.
• The content has refreshed successfully.

Review the creator’s Contract History and payout report. If the expected and calculated totals still differ, pause the payout and contact support.

If the creator has not been paid in this campaign:

1. Open the campaign,
2. Click the three-dot menu on the creator’s row
3. Select “Delete”

If creator has been paid, you can hide the creator as follows:

1. Open the campaign
2. Click the three-dot menu on the creator’s row
3. Select “Hide creator.”
   This removes the creator from the active view and pending total while preserving their records. You can undo it later.

No. Adding a creator to a campaign does not notify or invite them. They are notified when a payout is sent.

Yes. Open Quick Pay, choose the bulk option, and upload a CSV containing the required creator and payment information. Review the totals carefully before submitting.

Yes, but check whether the campaign is connected to a spreadsheet, API, or other external workflow first. An integration that identifies campaigns by name may need to be updated after the change.

• Administrators have the broadest workspace control.
• Finance users can fund the wallet and approve payouts.
• Campaign Managers are intended for day-to-day campaign work without broad financial administration.
• Members have standard workspace access but cannot fund the wallet.

Yes. API documentation is available at https://api-docs.usegrade.com/

Contact Grade Support for access.

Once granted access, live credentials can be created from the Developer area by an authorized administrator or developer.

Never share API keys in Slack, email, screenshots, or support messages.

Use the API for custom integrations. For bulk workflows that do not require a live integration, CSV upload through Quick Pay is usually the simplest option.

Review the current API documentation or contact Grade Support before planning around a specific endpoint or webhook.

Yes. Payout approvals are optional and are not enabled by default.

As an admin, to enable them:

1. Go to Settings > Payments and scroll down to Approvals to enable them.

2. Assign the appropriate administrator or finance roles to your approvers.
3. Once enabled, team members submit payouts for review instead of sending them immediately.
4. An authorized approver reviews and approves or rejects each request.

Funds are only released after approval.

Regular team members can prepare and submit payouts for approval. Users with administrator or finance permissions can review and approve them.

This lets operations or campaign managers prepare payments while keeping the final decision with the appropriate finance team member.

Yes. The approval process supports:

• Individual payouts
• Bulk payouts
• Campaign-based payouts

Approvers can also review and process multiple pending requests together, which is helpful for larger payment runs.

A rejected payout is not sent and no funds are released. The approver can include a note explaining why it was rejected.

The submitter can then:

1. Review the rejection reason.
2. Correct the payout information.
3. Submit the payout again for approval.

A pending payout can also be cancelled if it is no longer required.

Yes. Approval records show the payout details and its current status, including whether it is pending, approved, rejected, or cancelled. The payout information is captured when it is submitted so reviewers can see exactly what they are approving.

Rejection notes are also retained to help teams understand and resolve declined requests.

Financial reports provide an overview of wallet activity for a selected period, including:

• Opening and closing balances
• Wallet top-ups
• Completed payouts
• Refunds and cancellations
• Processing top-ups
• Net wallet movement
• Reconciliation differences
• Individual transaction rows

A separate creator payout report is available when you need the detailed calculation behind a particular creator or payout.

Financial reports are restricted to users with administrator or finance permissions. These access controls prevent unauthorized team members from viewing sensitive financial information.

If someone needs access, an administrator can update their team role and permissions.

Yes. Reports can be exported in two formats:

• CSV: Best for spreadsheets, accounting tools, and further analysis.
• PDF: Best for review, sharing, and record-keeping.

You can select a custom date range or use common reporting periods such as month-to-date, quarter, year, last 30 days, or last 90 days.

Reports support multiple currencies and convert historical transactions using the exchange-rate information available for the relevant period.

For the simplest reconciliation, we recommend generating reports in USD.

To reconcile your account:

1. Select the required reporting period and currency.
2. Confirm the report’s opening balance.
3. Review top-ups, completed payouts, refunds, cancellations, and other wallet movements.
4. Account for any top-ups that are still processing.
5. Confirm that the calculated movement matches the closing balance.
6. Review the reconciliation delta if the totals do not match.

You can export the transaction-level CSV to investigate individual entries or generate a creator payout report to verify the calculation behind a specific payment.